Every watch we sell is an individual vintage piece. There is one of each. Because of that, our returns policy is different from a policy you would find on a store selling new, identical products, and we would rather be plain about it before you buy than after.
No change-of-mind returns
We do not accept returns because a buyer changed their mind, because the watch feels different on the wrist than expected, or because a preference shifted after delivery.
This is why every listing is built the way it is. Each watch is photographed as it actually is, not as a catalogue image. Condition is described plainly, including visible wear. Original, replaced and unverified parts are listed separately. Anything we cannot confirm is stated as unconfirmed. Case and strap measurements are given so you can judge fit before ordering. If anything in a listing is unclear, ask us before you buy and we will answer honestly, including where the answer is that we do not know.
If a watch is not as described
This is the exception, and it is absolute. If a watch arrives and does not match what its listing stated, that is our error and we will make it right.
Contact us within 48 hours of delivery with photographs showing the discrepancy. If we confirm it, you may return the watch unworn and in the condition it arrived, and we will refund you in full, including both the original shipping and the cost of returning it to us. Because each piece is one of one, we cannot offer a replacement, so a refund is the remedy.
Nothing in this policy affects the rights you have under applicable consumer law in respect of goods that are defective or not as described.
What is not a defect
These watches are old, and we sell them as old. The following are characteristics of vintage timepieces, are disclosed in each listing, and are not grounds for a return:
- Light marks, scratches or patina on the case, crystal, dial or bracelet, where disclosed
- Variation in timekeeping accuracy — a mechanical vintage movement is not a quartz watch and will gain or lose time
- Aging of lume, dial finish or bracelet stretch consistent with the watch’s age
- Absence of water resistance. Unless a listing states otherwise, assume no watch we sell is water resistant, and keep it away from water entirely
Damage in transit
Every parcel is shipped insured. If your watch arrives damaged, do not discard the packaging. Photograph the parcel and the watch as they arrived and contact us within 48 hours of delivery. We will handle the insurance claim with the carrier and refund you in full once it is confirmed.
When a return cannot be accepted
We are unable to accept a return where the watch has been worn beyond trying it on, altered, opened, serviced, polished or repaired by anyone other than us, or where parts, straps, boxes or papers supplied with it are missing.
Refunds
Approved refunds are issued to the original payment method within 7 to 10 business days of the watch reaching us and being checked. Your bank or card issuer may take a few days beyond that to show the credit.
Cancelling before dispatch
If you need to cancel an order that has not yet been dispatched, contact us as soon as possible and we will cancel it and refund you in full.
Talk to us first
If something is wrong, tell us before doing anything else. Email hello@rewoundtimepieces.com or message us on WhatsApp at +91 96675 67966. We would far rather resolve a problem directly than have you left with a watch you are unhappy with.
